OBJECT SatADSL is looking for a Technical Support Officer based in Brussels, in charge of providing remote technical support to SatADSL customers in Europe, Africa and Middle East. JOB DESCRIPTION The main tasks include: Provide technical support helpdesk (email, skype, phone) to SatADSL distributors in EMEA: registration of new users, user database updates, check terminal installation, check service quality, reports to SatADSL distributors, configuration of local routers, etc. Answer to potential users and distributors requests Monitor service quality indicators and report to the responsible technical officer any deviation from standards REPORTING The Technical Support Officer will be reporting to the Chief Operations Officer, responsible for all Operational & support matters. REQUIREMENTS Basic knowledge of IP networking protocols Knowledge of Linux environment (Debian, GIT, PHP, LAMP) Some years professional experience ideally in an helpdesk/support position is an asset Experience in routers configuration is an asset Good communications skills Affinity with and interest in technical matters in particular in the ICT sector Analytical and problem solving oriented

OBJECT SatADSL is looking for a Software Development Engineer, based in Brussels, in charge of development, configuration and testing of software components belonging to the SatADSL Service Delivery Platform. The SatADSL Service Delivery Platform is a carrier grade infrastructure to monitor, manage, configure and enforce customer profiles and SLAs. The Software Development Engineer will be part of the SatADSL Software Development Team. The Software Development Engineer will also interface with the SatADSL Customer Support Team ensuring that the developed functionalities are ready for the production environment and, on the other hand, that issues reported by the customer support team are escalated, analyzed, followed up and resolved. JOB DESCRIPTION The main tasks include: Development of specific software components in support to the SatADSL Software Development Team Testing of new developed software functionalities to ensure they are ready to go in production Follow up of Customer Support issues to ensure their resolution within an acceptable time frame REPORTING The Software DevelopmentEngineer will be reporting to the Chief

OBJECT SatADSL is looking for a Validation Engineer based in Brussels, in charge of testing the developments and new versions of SatADSL’s proprietary software tools as well as providing remote technical support to SatADSL customers. JOB DESCRIPTION The main tasks include: Testing & Validation of all developments and new versions of the SatADSL proprietary software tools (system and performance testing) Follow-up and reporting of Pilot Operations for all new developments in the frame of projects with the European Space Agency Back-up Technical Support: Provide technical support helpdesk (email, skype, phone) to SatADSL distributors in EMEA and later worldwide: registration of new users, user database updates, check terminal installation, check service quality, reports to SatADSL distributors, configuration of local routers, etc. Answer to potential users and distributors requests Monitor service quality indicators and report to the responsible technical officer any deviation from standards REPORTING The Validation Engineer will be reporting to the Chief Operations Officer, responsible for all Operational matters and the ESA project management. REQUIREMENTS

SatADSL COMPANY SatADSL is an IP access service provider providing innovative satellite services in Sub-Saharan Africa and Middle East (www.satadsl.net). OBJECT SatADSL is looking for a Software Development Engineer, based in Brussels, in charge of development, configuration and testing of software components belonging to the SatADSL Service Delivery Platform. The SatADSL Service Delivery Platform is a carrier grade infrastructure to monitor, manage, configure and enforce customer profiles and SLAs. The Software Development Engineer will be part of the SatADSL Software Development Team. The Software Development Engineer will also interface with the SatADSL Customer Support Team ensuring that the developed functionalities are ready for the production environment and, on the other hand, that issues reported by the customer support team are escalated, analyzed, followed up and resolved. JOB DESCRIPTION The main tasks include: Development of specific software components in support of the SatADSL Software Development Team Testing of new developed software functionalities to ensure they are ready to go in production Follow-up of Customer Support issues

  OBJECT Technical and Support officer based in Brussels, in charge of providing remote technical support to SatADSL customers in Africa JOB DESCRIPTION Main tasks: Provide technical support Helpdesk (email, skype, phone) to SatADSL distributors in Africa: registration of new users, users database updates, check terminal installation, check service quality, reports to SatADSL distributors, etc. Answer to potential users and distributors requests Monitor service quality indicators and report to the responsible technical officer any deviation from standards Required: Two-three years professional experience ideally in an helpdesk/support position Good communications skills Affinity with and interest in technical matters in particular in the ICT sector Analytical and problem solving oriented Customer focused French and English spoken/written. Portuguese is an asset. Available Monday to Friday from 9AM to 6PM and Saturdays from 9 AM to 1 PM We offer: An interesting job in a dynamic start-up Possibility of home working and flexible work environment Company laptop If interested, please send your CV to Caroline De Vos at caroline.devos@satadsl.net