What is the SatADSL service?

SatADSL is a high-performance, reliable IP access service, using Ku-band satellite technology with coverage in more than 35 Sub-Saharan countries. The service is offered through skilled and reputable partner distributors in each country. SatADSL offers instant IP access regardless of geography or location within the coverage area.

How do I know who is an approved SatADSL partner distributor?

SatADSL subscriptions in each country will be offered through highly reputable and experienced partner distributors, all of whom are trained by SatADSL to operate the system effectively. The local partner distributors will handle all customer enquiries, sales, installation and maintenance, billing and customer care. Please contact info@satadsl.net to be directed to the most appropriate appointed SatADSL partners in the countries of interest to you.

Will SatADSL work in my country?

SatADSL uses high-end technology that works consistently regardless of the level of telecommunications infrastructure available in your area. SatADSL services are delivered through the ASTRA-4A satellite operated by SES, the largest satellite operator in the world. Such systems have already been very successful in Europe where there are already more than 100,000 satellite broadband subscribers using the same system.

What is the difference between SatADSL’s broadband service and other terrestrial broadband services?

SatADSL’s service uses satellite technology to provide cost-effective broadband Internet access to subscribers who cannot obtain high quality broadband Internet access by suitable terrestrial services in remote areas. Terrestrial broadband services provide the Internet via fibre, copper, cable and/or wireless. However, SatADSL is independent from terrestrial networks and is therefore ubiquitous and available in any single point in the footprint of the satellite. Our service is also much more reliable and not subject to service interruption as terrestrial services might be.

How much does SatADSL cost?

There are several components of the cost, including the cost of equipment (the satellite dish and modem), installation charges and a monthly subscription charge, plus applicable local taxes. Each service plan has a different price, so please contact SatADSL at info@satadsl.net so we can put you in touch with a local partner distributor in your country to get an accurate price for the service you need.

Can I install SatADSL myself?

Yes, you can. It’s a simple process using our Plug&Play system. We also recommend using the local partner distributor in your area for a reliable and professional installation.

How is the equipment installed?

Although self-installation is possible, the SatADSL satellite dish and modem are generally installed by a certified installer who will secure the dish either on your roof or wall, or on a pole mount in the ground. The cables are then run to connect the satellite dish to the SatADSL modem and the modem to your computer, laptop or router. This is done through the Ethernet network interface. Once this is done, you will benefit from fast broadband satellite access.

Can I take the satellite system with me if I move to another town or location?

Certainly. All you need to do is contact your SatADSL partner distributor who will send an installer back to your location to disconnect the dish and modem, which can then be re-installed at your new location. This is especially useful for customers in the mining and construction industries.

What subscription packages are available?

There are many service packages available that support different customer needs, including small offices and larger business users. Available packages vary in uplink/downlink speed and volume capacity that users are allowed to consume in a given time frame. Please contact info@satadsl.net to be put in contact with a local partner distributor, to hear more about relevant pricing in your country.

How can I decide which plan is most suitable?

SatADSL partner distributors help users to identify the best plan for them. For example, if you are a very light user, you can choose a low speed plan. If you are a very heavy user, a high speed plan with more available volume or even an unlimited service may be more appropriate, as it allows a large data download allocation.

Can I change my subscription?

With the same end-user equipment, you are able to access the full range of SatADSL service plans. You just need to contact your local partner distributor who will do the requested change for you on the spot.

What exactly is required to obtain the SatADSL service?

A subscriber needs outdoor equipment, including a satellite dish of 100cm or 120cm diameter, an iLBN fixed on the dish, and a pole or a mount to support the dish. The user also needs indoor equipment consisting of a small satellite modem and cabling from the dish to the modem and from the modem to the user’s PC/laptop or router.